:root{--fg:#1d2330;--muted:#6b7385;--line:#e2e5ec;--bg:#f6f7f9;--card:#fff;--accent:#2457c5;--in:#eef4ff;--out:#f1f7ef;--seat:#faf6ec;--red:#b42318;--amber:#a15c00;color:var(--fg);font:14px/1.45 system-ui,sans-serif}*{box-sizing:border-box}body{background:var(--bg);margin:0}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}h1{margin:4px 0 8px;font-size:20px}h3{text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0 0 8px;font-size:13px}.muted{color:var(--muted)}.small{font-size:12px}.pad{padding:16px}.narrow{max-width:760px}code{font-size:12px}button{font:inherit;border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:6px;padding:5px 12px}button:disabled{cursor:not-allowed;opacity:.55}button.link{color:var(--accent);background:0 0;border:0;padding:0 4px}input,select{font:inherit;border:1px solid var(--line);background:#fff;border-radius:6px;padding:5px 8px}header.top{border-bottom:1px solid var(--line);background:#fff;align-items:center;gap:16px;padding:8px 16px;display:flex}header.top .brand{color:var(--fg);font-weight:600}header.top nav{gap:12px;display:flex}header.top .who{color:var(--muted);margin-left:auto}.jump{align-items:center;gap:6px;display:flex}.jump input{width:220px}.jump-err{color:var(--red);font-size:12px}main{padding:16px}footer{padding:8px 16px 24px;font-size:12px}.login{border:1px solid var(--line);background:#fff;border-radius:10px;flex-direction:column;gap:10px;max-width:340px;margin:10vh auto;padding:24px;display:flex}.login label{color:var(--muted);flex-direction:column;gap:4px;font-size:12px;display:flex}.banner{border-radius:8px;margin:8px 0;padding:10px 12px}.banner.error{color:var(--red);background:#fdecea;border:1px solid #f5c2bd}.banner.warn{color:var(--amber);background:#fff6e5;border:1px solid #f3d49b}.tiles{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.tile{border:1px solid var(--line);background:#fff;border-radius:8px;flex-direction:column;min-width:110px;padding:8px 12px;display:flex}.tile b{font-size:20px}.tile span{color:var(--muted);font-size:12px}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;display:flex}.filters .check{align-items:center;gap:4px;font-size:13px;display:flex}table.tickets{border-collapse:collapse;border:1px solid var(--line);background:#fff;border-radius:8px;width:100%}table.tickets th,table.tickets td{text-align:left;border-bottom:1px solid var(--line);vertical-align:top;padding:7px 10px}table.tickets th{color:var(--muted);font-size:12px;font-weight:500}tr.unseen td{font-weight:600}tr.missing td{color:var(--muted);font-style:italic}.dot{background:var(--accent);border-radius:50%;width:8px;height:8px;margin-right:6px;display:inline-block}.pill{color:#3b4252;white-space:nowrap;background:#eef0f4;border-radius:10px;padding:1px 8px;font-size:11px;display:inline-block}.turn-ours{color:#8a3b00;background:#fde8d7}.turn-theirs{color:#2c5a22;background:#e6efe3}.status-on_hold,.status-pending_send{background:#fff1cc}.status-resolved,.status-closed{color:var(--muted);background:#eceff3}.prio{font-size:12px}.prio-critical{color:var(--red);font-weight:700}.prio-high{color:var(--amber);font-weight:600}.row{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;display:flex}.conv{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:20px;display:grid}.ref{color:var(--muted);font-weight:500}.stream{flex-direction:column;gap:10px;display:flex}.entry{border:1px solid var(--line);background:var(--card);border-radius:10px;max-width:86%;padding:10px 12px}.entry-in{background:var(--in);align-self:flex-start}.entry-out{background:var(--out);align-self:flex-end}.entry-seat{background:var(--seat);border-style:dashed;align-self:center}.entry-head{flex-wrap:wrap;align-items:baseline;gap:8px;margin-bottom:4px;display:flex}.entry .subject{margin-bottom:2px;font-weight:600}.entry .body{white-space:pre-wrap}.dir{font-size:11px;font-weight:600}.dir-inbound{color:#2457c5}.dir-outbound{color:#2c7a1e}.tied{color:var(--muted);margin-left:auto;font-size:11px}.actions{border-top:1px solid var(--line);align-items:center;gap:8px;margin-top:16px;padding-top:12px;display:flex}.panel{border:1px solid var(--line);background:#fff;border-radius:10px;margin-bottom:12px;padding:12px}.panel select{width:100%}.panel dl{margin:0}.panel dl div{justify-content:space-between;gap:8px;padding:2px 0;font-size:13px;display:flex}.panel dt{color:var(--muted)}.panel dd{text-align:right;margin:0}.panel ul{margin:4px 0;padding-left:16px}ul.related li{margin-bottom:4px}.add{flex-wrap:wrap;align-items:center;gap:8px;margin-top:16px;display:flex}.add h3{width:100%}.entry-note{background:#f3f0fb;border-left:4px solid #7b61c4;align-self:center}.via{color:#2c7a1e}.pill.resurfaced{color:#8a3b00;background:#fde8d7;margin-left:4px}.actions-panel{border-top:1px solid var(--line);flex-direction:column;gap:14px;margin-top:16px;padding-top:12px;display:flex}.action{border:1px solid var(--line);background:#fff;border-radius:10px;flex-direction:column;gap:8px;padding:12px;display:flex}.action h3{margin:0}.action textarea{font:inherit;border:1px solid var(--line);border-radius:6px;width:100%;padding:8px}.action .check{align-items:center;gap:6px;font-size:13px;display:flex}.action>button{align-self:flex-start}.preview{background:var(--bg);border:1px dashed var(--line);border-radius:8px;padding:8px 10px}.preview pre{white-space:pre-wrap;margin:6px 0;font-size:12px}button.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.board{align-items:flex-start;gap:10px;padding-bottom:8px;display:flex;overflow-x:auto}.col{background:#eceef2;border-radius:10px;flex-direction:column;flex:none;gap:8px;width:230px;min-width:230px;min-height:120px;padding:8px;display:flex}.col-collapsed{width:120px;min-width:120px}.col-over{outline:2px dashed var(--accent);background:#e3ebfb}.col-head{text-transform:capitalize;align-items:baseline;gap:6px;font-size:13px;display:flex}.col-head .link{margin-left:auto}.card{border:1px solid var(--line);background:#fff;border-radius:8px;flex-direction:column;gap:4px;padding:8px;display:flex}.card-drag{cursor:grab}.card-unseen{border-left:3px solid var(--accent)}.card-head{align-items:center;gap:6px;font-size:12px;display:flex}.card-head .ref{color:var(--muted)}.card-title{color:var(--fg);font-size:13px}.card-foot{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.busy{opacity:.45;pointer-events:none}.drop-hint{text-align:center;padding:16px 0}.links{flex-direction:column;gap:6px;margin:8px 0;display:flex}.link-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}a.button-link{border:1px solid var(--accent);background:#fff;border-radius:6px;padding:5px 12px;display:inline-block}a.button-link:hover{background:#eef4ff;text-decoration:none}.prod{color:var(--red);text-transform:uppercase;font-size:12px;font-weight:700}.identity{max-width:760px}@media (width<=860px){header.top{flex-wrap:wrap;gap:8px}header.top .who{margin-left:0}.jump input{width:160px}main{padding:10px}.conv{grid-template-columns:1fr}.entry{max-width:100%}table.tickets{white-space:nowrap;display:block;overflow-x:auto}.filters input,.filters select{flex:140px}}.prod-strip{color:#fff;text-align:center;letter-spacing:.02em;background:#b42318;padding:4px 8px;font-weight:700}